When: Tuesday 5 July 2016 1845 - 2000 (Reg 1830)
Where: Manchester Metropolitan University Business School, All Saints Campus, Oxford Road, Manchester, M15 6BH - Campus Map
Speaker: Adrian Botham FCILT, Managing Director, Servispart Consulting
Servitisation is the management term allocated to the process by which companies who have traditionally limited their scope to providing product extend this scope into wider and potentially far more profitable areas of business.
In the simplest terms this may describe the move by which a finished product manufacturer's 'Aftermarket' is extended from the provision of spare parts to also undertaking service and repair operations. Not only can such a move offer significant revenue opportunities, it can also provide a significant step forward when new business is being sought. Customers buying items that need on-going service may well be inclined to our product if they can do so knowing that they won't need the products to be maintained by their own team and won't have to seek external help from people whose direct knowledge of the items may be limited.
Many members of the IOM and CILT will recall experiences of third party service providers reporting delays arising from late delivery of components from the product's manufacturer. On many occasions the thought will have crossed people's minds that perhaps the components should have been readily available within local stock held by the service provider. Dealing directly with the source of the product can perhaps eliminate these problems.
Servitisation can then extend to more than providing services when requested - for example in taking responsibility for scheduling planned and preventative maintenance activities, leaving the company to concentrate on its own business. Service provision might also include finance - customers may wish to avoid capital purchasing so the provider can make business easier to gain by providing on a lease basis (which in itself is also a potential source of profit).
For whom does Servitisation offer potential? Our speaker will give examples from numerous sectors of product provision and will include his own first experience in the discipline - in which he was working in a 3PL. Product suppliers moving into the service sector will need transport and logistics facilities, possibly including multi-location warehousing, at a far higher level than is currently available. This then offers the opportunity for specialists in this field to step in and provide their facilities and their skills.
Book online now or contact Membership Services, Tel: 01536 740104 or email: firstname.lastname@example.org quoting the event code: IOM0401
Cost: CILT/IOM Member: Free; Non-Member: Free
This is a joint IOM event with CILT North West Greater Manchester group